Privacy Policy
At CoolantCare, we prioritize the security and privacy of our customers. We collect only the information directly related to your requests or orders to help us deliver, improve, and enhance the services we provide to you.
Information We Collect
When you request further information from our website, we may ask you to provide your name, position, company name, and email address. This information is used to contact you regarding your inquiry and to communicate with you regarding any matters related to your request or use of our website.
Safe, Secure Ordering
During the checkout process, we utilize 128-bit encryption technology to ensure that the information you submit remains private and secure. Your credit card information is not stored in our databases. Upon placing an order, you will be redirected to a secure third-party platform (currently PayPal) for processing. We believe that the security benefits to our customers far outweigh the inconvenience of re-entering credit card information for each transaction.
Your Privacy Is Assured
We do not sell your information to third parties without your consent. All communications will be subject to your consent at the time of signing up and will include an option to unsubscribe.
Information Gathering and Dissemination
Site Visitation Tracking: We utilize Google Analytics and Google Adwords services to track user interactions such as the number of visitors, their geographical locations, and device usage. This information helps us improve our services. Disabling cookies on your browser will prevent Google Analytics from tracking your visit.
Cookie Usage: Our site uses cookies to track user sessions, associating customers with shopping carts. Once an order is completed, the cookie is destroyed until your next visit.
Order Form: We collect visitors' contact information and, in some cases, financial information solely for processing orders. This information is never shared or sold to third parties.
Retention of Personal Data
We retain personal contact information or order details only for as long as necessary for processing purposes. In most cases, order details are retained indefinitely to honor our lifetime guarantee and assist customers as needed in the future.
Use by Minors
Our services are not directed to individuals under the age of eighteen (18), and we request that they not provide Personal Data through our website.
Your Rights
You have the right to request details of any information held about you, to rectify any inaccuracies, or to request the permanent deletion of your information from our records. Contact our Data Protection Officer for assistance.
Third Party Data Processors
All third-party data processors comply with UK and EU data protection regulations.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect new services or changes in our practices. The latest version can be found at the bottom of this page.
Data Breaches
In the event of a data breach, we are committed to reporting it to the relevant authority within 72 hours..
If you have any questions or concerns about this Privacy Policy, please contact us.